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Politely. Most people tend to forget that without customers there would be no company, no phone to answer, and no technician. Without knowing the circumstances, I would suggest that the technician communicate the customer's complaint to the co-worker so that an appropriate response can be formulated. These days (and in this competitive environment), the customer can (and will) go elsewhere for any number of reasons - price being the most popular. You have to do it better (and cheaper) than your competition.

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16y ago

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