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There are number of employees on the front office area. They all perform their duties for customer satisfaction but receptionist is the main person who attend the customers and suggest them rooms ,make reservations, answer incoming and outgoing calls, provide information to customers. The second person is concierge who bring the V.I.Ps in their rooms and porter bring the customers luggage in their rooms. Security guard stay on the door and keeps eye everywhere. Night auditors, cashiers are also part of the reception area.
Wiki User
∙ 12y ago
Wiki User
∙ 9y agoThe front desk clerk at a hotel has many different responsibilities. Some of these things include answering phones, making reservations, checking customers in and out, and cleaning the lobby area.
Wiki User
∙ 9y agoThe duties of the front office staff vary from office to office. In general, they greet visitors and clients, answer the phones, provide some security and do computer work and paperwork as requested.
Wiki User
∙ 9y agoOne of the responsibilities of front office organizational structure is to see that clients are greeted in a friendly fashion. The front office is also responsible for making the client feel comfortable while waiting to be seen, and have a minimal wait time.
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