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Yes, i tried returning a faulty item to the shop. The manageress said its the manufacturers fault and when i mentioned the Sales of Goods Act she told me to leave and dont come back.

I contacted customer services they told me to send the item to them. I did and they stated they would refund it but that was five mnths ago. Their company secretary refuses to refund me.

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Q: Has anyone ever been banned from the shop WHsmiths?
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