Hi Sandra, I have a ?

Answer 1

Hi Sandra, I have a solution that should greatly reduce your dropped calls. I'm assuming you use a router. You'll need to perform a few steps. First, you'll need to go to start - type CMD and hit enter. A command prompt window should appear. Enter IPCONFIG and hit enter. Write down the ip address for your magic jack (match up the MAC address on the back of your magic jack to the results on the screen) (should be something like 192.xx.x.x). Second, you will need to log in to your router's control panel, and enter the port forwarding section. You will need to create two serices: Port Forwarding 1: Service Name:Magicjack 1, Service Type: UDP, Starting Port: 5060, Ending Port: 5060, Server IP Address: [your magic jack ip address], Port Forwarding 2: Service Name:Magicjack 2, Service Type: UDP, Starting Port: 5070, Ending Port: 5070, Server IP Address: [your magic jack ip address], Then save your settings, unplug your router, modem, magic jack, and computer. Restart them all, and your dropped calls should happen MUCH less. Let me know if this resolves your issues!