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The hotel industry primarily offers services rather than tangible products. While physical accommodations and amenities exist, the core value lies in providing hospitality services such as lodging, dining, and guest experiences. Unlike conventional products, hotels focus on delivering intangible benefits, emphasizing customer service, comfort, and overall satisfaction. The immersive service-oriented nature distinguishes the hotel industry as a service-centric sector.

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neststay home

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3mo ago
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10y ago

service, you dont get to keep the hotel room, its a temporay service

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Q: Hotel industry a product or a service?
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