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Total Quality Management (TQM) is an approach that seeks to improve quality and performance which will meet or exceed customer expectations. This can be achieved by integrating all quality-related functions and processes throughout the company. TQM looks at the overall quality measures used by a company including managing quality design and development, quality control and maintenance, quality improvement, and quality assurance. TQM takes into account all quality measures taken at all levels and involving all company employees.

Internal standardization is probably the most effective way to enhance productivity and efficiency within an organization while still sustaining a higher level of quality. There are a variety of strategies a business can apply to accomplish successful quality processes.

An effective organization is one that has ways to communicate its needs to its employees. Everyone inside the company is accountable to the quality of the final product, and only by providing them access to the standards, judgments, and risk assessments, will they have the ability to work towards this single goal. The proper TQM software will ensure that all this data is centralized in one spot where everyone can get through to the details they need.

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Heloise Parisian

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What is the role of a total quality management leader?

The role of a total quality management leader is to inspire and lead a group of people. He or she must inspire them to follow company goals. He or she must also have a good attention to detail and the ability to understand a goal and make a plan to achieve it.


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Total quality management is a business improvement tool. With total quality management businesses can reduce waste and become more competitive.


What is quality in the context of TQM - Total Quality Management?

In business, particularly in manufacturing, total quality management is the focus on quality from start to finish in the business stream. The quality of materials coming in the door from which the company's products are made is reviewed, and there are standards for everything that is received. Work and product in the work stream are looked at to ensure quality (functionality and adherence to requirements) at each step. Final tests verify adherence to specifications and product reliability. The effectiveness of the sales force and the support team is also reviewed to ensure quality service. Total quality management has standards or other methods which measure the quality of materials, workmanship, life-cycle costs, products, and services at key points in the business process. Indices are put in place to foster continuous quality improvement throughout the entire process.


What are responsibilities of each of person in company about quality cost with respect to managing and improving quality cost?

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What is the acronym of TQM?

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