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Poptropica does not store private information on their servers. Because of that it is impossible to retrieve it.

However if a parent email address is registered with the account, the password on the account can be reset. To reset the password, begin by entering the username on the Returning Player login page, without entering any password, and then click the "OK" button. Poptropica will display a "forgot password" link.

Click that "forgot password" link, and then click the "OK" button. Poptropica will send an email to the parent with instructions for creating a new password for the account.

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14y ago

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