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Oftentimes, when installing software over existing software, the installer will want to remove the old files first so there is a clean installation. For some reason files corrupted or removed, and thus they are not deletable by the installer. The best thing to do is remove the program from the add/remove programs list then to find the folder that is still there even though the program was deleted and delete it. Then you reinstall the program.

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11y ago

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