It's best to take 3 deep breaths or tell the client to calm down. If none of those work, make sure you let your boss know.
No
To calm down means to relax and stop being angry. Turn the anger into a cool feeling of optimism and a happy outlook.
Tell them to calm down and talk it out
If your addicted yes if not no
shoot it at angry kids to calm them down.
I think the most important is being able to help and stay calm even when customers are angry. You will face angry people but you must stay calm and help them out.
The first thing that should be said is "I'm so sorry to hear that". When dealing with customers who are angry, the person taking the call should be calm and empathetic.
Be honest. Ask the person if you can just be friends. If they look angry try to calm them down and if they dont calm down run
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shoot it at angry kids to calm them down.
Just egnore him or just tell him to calm down
You can't- Killing it is the only way.