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Answered 2007-01-15 17:42:54

First of all makesure that both the master switch on the drivers side and the passenger sides switch both fail to operate the window.Listen closely for any sounds while activating the switches.If you do hear sounds or vibrations chances are the rollers have come off the track or some kind of binding.The next big step is to remove the door trim panel and get to the motor itself and check the connection with a voltmeter, if the meter shows 12 volts at the connector then the motor is probably shot and needs replacing, if there is no voltage at the conector then check for broken wiring!

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