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If you can turn on the heater but only cold air comes out you should check the blend door. It controls the door to switch from cold air to hot. It sits directly behind the heater/AC controls. It is white square plastic piece (approx 3in x 5in half inch thick and has a plastic screw rod that attaches to the heater/AC controls and they strip out.

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It could also be referring to being stuck on defrost vents...



See "Related Questions" for extensive information about changing the temperature blend door actuator motor and defrost only problems

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Q: How do you fix the climate control selection on a Ford Windstar?
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