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In CONUS (U.S.): You can contact the EagleCash™ Customer Support Center by e-mail or telephone:

  • E-mail: eagle@bos.frb.org
  • Telephone:

    DSN: (312) 955-3555

    Toll Free (US): (877) 973-8982

The EagleCash™ Customer Support Center hours of operation are from 1:00 a.m. to 7:00 p.m. Eastern.

You will need to provide the following information if you call or e-mail the EagleCash™ Customer Support Center:

  • Full Name
  • Last 4 numbers of your Social Security Number
  • Last 6 numbers of your EagleCash™ card number (located in the back of the card) if available
  • Current bank/credit union routing and account numbers
  • Mother's maiden name or other identifying information provided at enrollment
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Q: How do you get money returned from eagle cash card after deployment?
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