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External customers are individuals or organizations that purchase or use a company's products or services but are not part of the company. They can be identified through various means, such as sales records, customer surveys, and market research. Additionally, analyzing customer Demographics, purchasing behavior, and feedback can help segment and understand the needs of external customers. Engaging with them through marketing channels and customer service interactions also aids in identifying and building relationships with these customers.

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How internal customers can affect external customers?

The internal customers can affect the external customers because they act as the ad-promoters and help by giving more information about the quality and services of your business and products. Thus, the external customers get the feed back and if it is positive they are attracted to your products and services.


How would the process of obtaining feedback from internal customers differ from the process of obtaining feedback from external customers?

The process of obtaining feedback from the internal customers is usually easier and cheaper as compared to obtaining feedback from external customers.


What is the difference between internal and external customer service?

internal customers are the people you service within your company, external customers and the people that do business with your company


Identify who the typical internal and external user might include in a brick-and-mortar store?

For a retail store the buyers of its stock for sale are its external customers. The internal customers on the other hand are the store's employees. These can be individuals like cashiers or store employees who work in its internal departments such as payroll services, IT help desk services, claim processing etc.


Why are employees called internal customers?

Employees are called internal customers because they work for/with the organization from the inside vs. external customers who are customers who pay for a product or service. Much like companies serve external customers, they must serve internal customers (employees) in terms of training and development, job satisfaction, reward and recognition, feedback on performance. The relationship between external customers and internal customers is very symbiotic. Without one, you wouldn't have the other and without either, companies wouldn't exist.

Related Questions

Why are internal and external users are important?

internal users are those who identify the raw material for producing a useful product because internal customers are people who provide service to the external customers.


Identify one internal and two external stakeholders who might have an interest in the operation and survival of the sport business?

Internal: Employees External: Customers, and suppliers.


Who are external customers?

The external customers are the customers who buy the companyâ??s product brands but not affiliated as an employee. One of the examples for external customer is a person who goes to a shop and purchased items.


Customers are your customers who come to you or your company service?

External


What are the external customers for marriott hotel?

Customers, business customers, tourists etc


How internal customers can affect external customers?

The internal customers can affect the external customers because they act as the ad-promoters and help by giving more information about the quality and services of your business and products. Thus, the external customers get the feed back and if it is positive they are attracted to your products and services.


Is a supplier of goods an external customer?

Yes. They are our external customers.


What is an internal customer and an external customer and give you two examples of each?

the difference between internal and external customer is that internal customers are the employees of the company whereas the external customers are only the customers outside the organisation.....


How would the process of obtaining feedback from internal customers differ from the process of obtaining feedback from external customers?

The process of obtaining feedback from the internal customers is usually easier and cheaper as compared to obtaining feedback from external customers.


What are the types of customizing?

Internal and external customers


What is the difference between internal and external customer service?

internal customers are the people you service within your company, external customers and the people that do business with your company


Identify who the typical internal and external user might include in a brick-and-mortar store?

For a retail store the buyers of its stock for sale are its external customers. The internal customers on the other hand are the store's employees. These can be individuals like cashiers or store employees who work in its internal departments such as payroll services, IT help desk services, claim processing etc.