answersLogoWhite

0

Opinions from contributors:

  • You keep your cool no matter what and do your best to address the situation that caused them to become irate. If you cannot resolve the situation perfectly then ask the customer what action on your part would help them get beyond the situation that displeased them.
  • Approach them with a friendly smile and a calm voice and say "I am here to see how I can help with the problem" then do your best.
  • Speak calmly, respectfully and rationally.
  • Be quick to listen and slow to speak. A gentle answer turns away wrath.
User Avatar

Wiki User

13y ago

What else can I help you with?