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If you're referring to your anti-virus/spyware not being able to heal an infected file then it's simple. Use the directory shown in your anti-virus software to locate the file. Copying the directory in to the address bar of your "My Documents" window is easier, then look through the directory for the name of the virus/malware. This should also be shown on the Anti-Virus. Then get rid of it from there.. If it doesn't work, re-boot your PC in to safe mode and follow the same steps. :)

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16y ago

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