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The added value services that Portakabin provide give them a competitive advantage as they would be the only company to offer these services. For example- if someone wanted to order a cabin and then realised that they needed more space, one of Portakabin's added value services may be to offer extensions to existing cabins at a reduced rate, whereas another company may not offer this service and the person would then have to pay for a totally new and separate building, thus costing more money. This would mean that, if the customer needed a cabin again, he/she would order from Portakabin again because of the easy and cheap experience that they had last time. In addition to this, the same customer might tell other people about the company, and they in turn may decide to use one of Portakabin'sservices.

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