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Mutual understanding is developed by listening to the other party involved. You have to hear, not only what is being said, but, what is not being said. This is called "active listening". That is the first step, however, both parties involved have to pratice the same "avtive listening" skills, and have a desire to develope a mutual understanding.

Next, you have to utilize the information you have gathered about the other party. What does he or she want? what do you want? How can I make this happen?

Then, lastly, compromise. Example...I'll start or stop doing this if you will start or stop doing that.

Most importantly....patience.

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