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The MBNQA (Malcolm Baldrige National Quality Award) is a framework for performance excellence that provides criteria for organizations to assess and improve their processes. Our organization uses the MBNQA criteria as a benchmark to evaluate and enhance our performance, prioritize areas for improvement, and align our practices with industry best practices for sustainable excellence. Integration of MBNQA principles enables us to drive organizational excellence, improve customer satisfaction, and achieve continuous improvement across all functions.

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Q: How does the MBNQA relate to your current organization?
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