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Having cellular phones makes an office different, but not necessarily better. Many busineseses have had to adopt stringent rules regarding their use.

The advantage to the cell phone is that individual employees do not occupy valuable business phone lines with personal phone calls. The downside is that the office managers cannot directly control the volume of these calls. While family emergencies are always a concern, some employers experienced a steady decrease in productivity due to indiscriminate personal phone calls, analogous to the use of business computers for personal use or web browsing. This requires cooperative efforts between employees and employers to establish appropriate policies.

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