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If your characters are disappearing and you did not delete them, then you might have had your account compromised. You will want to scan your computer for virii, trojans, key-loggers and malware. Only after you are 100% sure that your computer is clean should you change your password. You will then need to contact a Game Master in game. They should be able to either help you or tell you exactly what you need to do. If you have not already done so, get an authenticator. It will lessen the chance that you have a compromise.

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