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If your objective is to resolve a customer complaint, arguing over a particular issue is not productive. Empathy and reassurance are probably the two most important things to keep in mind. Tell them you understand how they feel and that you want to do everything in your power to make them a satisfied customer.
If the matter in which the customer is wrong creates an obstacle to resolution, try using the Feel, Felt, Found technique. Empathise with the customer, tell them about someone else (or yourself) who had a similar experience and how the story ended:
I know how you feel. I had another customer last week who felt exactly the same; but after we checked the installation instructions, they found a part was installed backwards. We also changed some settings to better suit his needs.
You can make the situation more personal if you are the one who felt the same: I know how you feel. I used to feel the same way; but...
Or you can increase the level of reassurance/confidence by increasing the number of people who felt that way: I know how you feel. I speak to a dozen people a day who felt the same way; but...
What else can I help you with?
Elaborate on a situation on how you handled a situation where the customer was totally wrong?
You may want to mention the patience you had in helping the customer solve his issue. In tech support, we avoided stating to the customer that they were wrong. Instead, we worked to find out what happened, what was the current status and then fixed the problem. This keeps the conversation positive and, since there is not really any use in blaming the customer, fixing the issue to their satisfaction (or as near as you can), even in a different way than requested, is great.
How would you handle an angry customer if you gave her the wrong change?
Give her the correct change and apologize.
How do you handle an angry customer?
Treat them with kindness, no matter what. Refuse to drop to their level, i.e. anger. If you can't handle themor everything you do is wrong as far as they are concerned, refer them to your supervisor. As hard as it may be sometimes, remember the maxim that "the customer is always right".
My friend was fired from his job for something petty as he found a customers phone and used it but returned it back to the customer?
And terminated he/she should have been. Using something that does not belong to you is totally wrong, no matter how innocent the situation. The mere fact that the employee used the phone clearly violates the customers privacy.
Why would a mate act as if there was nothing wrong in a stressful situation?
Well, just referring to my own experience. Either the mate is very calm and went through the same situation before. Or either, does not know how to handle the situation and waiting for the other mate to react and make the decision to the stressful situation. Good luck!
Is it ok to fancy a teacher?
probably not a good idea Actually, it depends what the situation is. I fancy a teacher at my school and although I know it is a bit wrong, I know I can handle the situation. I just keep it to myself and a few close friends because it's only okay when it doesn't get out of control. So what I am basically getting at here is, its only okay if you can handle the situation and you know you won't do anything stupid that you might regret!! :)
Is callum Campbell's opinion wrong?
YES Callum Campbell's opinion is totally wrong
What is the fill handle?
Sum
Lynching was a problem rooted in?
racism. which is totally wrong!
Who is the first mathermatishon?
yuh totally spelled that wrong
Why is wwjd important to Christians?
It's important to Christians because WWJD is a reminder of how we should act as Christians and that we should think of how Jesus would handle a situation before doing something that is wrong.
What is the code for totally spies academy?
896680 may be wrong
