How would cabin crew deal with a passenger who has got drunk?

Answer 1

A cabin crew would try not to allow this situation to occur. They typically offer a fairly low volume of alcohol during a flight so that a person would be hard pressed to become drunk airborne.

The steps that are normally encouraged are more preemptive in nature. If a individual is too drunk, they may request that the pilot refuse boarding for safety issues.

If a person is starting to act in a drunk manner, alcohol would be refused to be served to this person. Should the individual become abusive, the situation could escalate to the point where an unscheduled landing could occur to discharge the individual to the Federal authorities on the ground.

The overall safety of the passengers is the duty of every member of the flight crew. Whatever means needed to ensure this individuals compliance to the instructions of the crew would be made.

The PRIMARY duty of the flight attendant (and any crew member) is that of safety. Secondary is comfort. If a individual becomes too hostile, the second duty for this person make become impossible.

Answer 2

I would assume you are asking this because you were asked in an interview.

What the recruiter wants to hear is that you would handle the situation in the most professional manner. In most cases you would consult with other crew members to inform them and devise the best solution. Typically one would stop serving the passenger any more alcohol and inform them of this decision in a non confrontational manner.

You can ask more questions and find more flight attendant information via the website for flight attendants attached below