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Most people would agree with the idea that the unexpected is bound to interfere at some point. A client's full participation at every step helps them to have a better understanding the implications that unforeseen changes have on the project.

Instead of "selling" clients on the idea of a management reserve, it should be presented as standard operating procedure. The client can be made to understand the reserve is not an option, and will be included in the budget. Inform them that senior management must approve the use of reserves and PMs don't have authority to consume it. If the client is seeking our expertise, they'll need to rely on our expertise.

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Q: How would you sell your client on the wisdom of using management reserve in project management?
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