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A collection agency/creditor does not have to accept any payment amount rendered unless the terms were included in a written contract. The refusal of the agency to accept the payment does not invalidate the debt the full amount is still owed by the borrower/debtor.

Call them and get more information as to why it was not accepted. Keep asking until you fully understand what the issue is. Be sure you get a paid receipt for your files once you get it resolved.

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Q: If a medical bill was sent to an agency but they refused to take payment are you still held responsible for that bill?
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I tried to make a payment to a bill collector they refused to take the payment. I went to the company that turned me in to collection they accepted the payment. what are my rights?

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I have a medical bill for 168.00 that was sent to a collection agency after I made a payment. They are going to keep in the collection agency until my bill is paid off. This can not be right.?

If the bill was late enough to be sent to a collection agency, the collection of that bill has been turned over to that collection agency as well.


What if collection agency won't accept payment that amount to 25 percent per month of the full debt?

By federal law and most collection agencies' policies, partial payments are not manditorily accpeted. Collection agencies are not required by law to accept anything less than payment in full. If the agency has refused 25% monthly of the full amount to be paid in full in four months, I reommend sending the payment with an explanation of this to the original creditor. Chances are your payment and arrangements will be accepted.