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IVR - short for Interactive Voice Response - is a technology that automates interactions with telephone callers. Enterprises are increasingly turning to IVR to reduce the cost of common sales, service, collections, inquiry and support calls to and from their company.
IVR solutions also enable input and responses to be gathered via spoken words with voice recognition.
How it works
Hosted IVR service providers offers the following services to its customer:-
1. Dedicated Telephone number which will receive calls from/make calls to its customers.
2. DIY ( Do it yourself) visual tools for designing their IVR call flow
3. Third party database integration or integration with existing CRM ( Customer Resource Management) software.
4. Any customised call flow implementation
5. Maintenance, upgrade of the IVR system.
What else can I help you with?
Where is a circuit diagram of an interactive voice response system?
The diagram is available on different sites on internet. To look for the desired result, type "Circuit diagram of interactive voice response system" in the search engine, and you will get the image.
Patient can usually phone refill requests using what type of system?
Answer is D. interactive voice response
What is ivr language?
Interactive Voice Response
What is a voice response system?
i'm almost positive it's when a machine can sense someone's voice. for example, when you say to your car "call Mikey" and then it calls Mikey. :)
What is the electronic reporting system called that allows your employer to gather store completion information?
IVR - Interactive Voice Response
What technologies allow callers to choose froma prerecorded menu using their keypads?
call processing audiotex interactive voice response system
What is the definition of a hosted IVR?
IRV is interactive voice response. To have it hosted would be using a service.
What are the main application of the voice response systems?
what are the main applications of the voice response system
Are there any auto-answering services, which have voice recognition capability?
There is Interactive Voice Response. Read more at www.databasesystemscorp.com/tech-ivr_11.htm
What is the definition of an inbound ivr?
IVR stands for Interactive Voice Response. Inbound IVR is a phone system which lets users make selections on a menu by using the number pad on their phone.
Can you VoIP with the Cisco IVR system?
Yes, you can integrate Voice over Internet Protocol (VoIP) with the Cisco Interactive Voice Response (IVR) system. Cisco IVR supports VoIP protocols, allowing organizations to leverage IP-based communication for their interactive voice response solutions. This integration enhances flexibility, scalability, and cost-effectiveness in handling and managing incoming calls, as VoIP enables the transmission of voice signals over the internet rather than traditional telephone lines.
What is the full form of ivr?
It's an abbreviation for Interactive Voice Response, sometime refered to as IVRS (Interactive Voice Response System). IVR is like a complex answering machine with more than one pre-recorded announcements and with ability to recognize and respond to DTMF key presses of human voice.IVR DefinitionFrom the link IVR Definition under Related Links below: "Interactive voice response, or IVR, is a computerized phone system that enables a person, typically a telephone caller, to make a selection from a voice menu. The selection is made using touchphone keypad entries or voice responses. This interaction allows the individual to communicate with the phone system and thus the computer system.The phone system plays pre-recorded voice prompts and the person typically presses a number on a telephone keypad to select the option associated with the voice prompt."ExampleA caller dials a telephone number that is answered by an IVR system. The IVR system executes an application which is tied to the number dialed DNIS (Dialed Number Identification Service). As part of the application, prerecorded audio files or dynamically generated Text to Speech (TTS) audio explain the options available to the caller. The caller is given the choice to select options using DTMF tones or spoken words. Speech recognition is normally used to carry out more complex transactions and simplifies the application menu structure.
