Educational requirements for becoming a Customer Service Manager vary by industry; however, applicants should have at least a high school diploma or equivalent and at least two to five years experience in Customer Service. (From Education-Portal.com)
This is the proper way to deal with it, but if your manager is not a good manager then he will get upset no matter what you do. Your manager probably would agree that customer service comes first. If handling the customer will only take two minutes, then do that and when you see the manager, say "I apologize for being late but I was dealing with a customer." If it will take a long time with the customer, you can 1) Send word to the manager that you are with a customer issue and will be there as soon as done, or 2) spend a minute finding someone else to handle the customer - "I'm being called to the managers' office - could you please handle this customer issue? Thank you." If you manager does not like what you do, ask him "OK - so I'm hearing that next time you would prefer I say to the customer "I'm sorry, I have to leave." ? If he does not suggest a solution, then he is not a good manager and you are on your own.
You need to be in Math!
The materials manager is responsible for materials management and the production planning. Some skills needed for this position include management, engineering, customer service, chemistry, math, physics, computers and the materials handling tools.
As a construction project manager, they need to have a Bachelors degree in engineering or business administration. Strong communication and customer service skills is a must for this position.
To prepone air tickets one must contact customer service to request their needed service. They must also include why this service is needed and when it is needed.
To work on a cruise liner, you would have to need certain education depending on what you'd want to do on the boat. For example, teachers need a teaching degree while waitress need a customer service education.
Substantial training and experience is needed in a customer service environment. This enables the customer care representative handle the queries of their customers in a professional way.
I believe it's customer service needed for a VIP
Know how to use the internet is really the only thing you ned
Bank tellers don't need any formal education. Job experience, which includes customer service and the handling of finances is the only prerequisite. Tellers can be promoted from within without any formal education. Starting at a higher position requires a minimum of a bachelors degree.
bad customer service is when you do not take the time to help someone because it is not profitable to you in any way. it is ignoring a customer. if you get a query and you do not know the answer then you should refer them to someone who can answer their question. bad customer service is being in polite and not helpful in any way when needed buy a customer. being rude or obnoxious is bad too.
The amount of experience needed for a customer service management position depends on the company and individual. However, most management positions require at least 3 years of customer service experience.