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Well, that depends on whether 'customer satisfaction' is the cause or the effect in your analysis. If say, 'prompt attention to customer problems' were the causative (independent) variable, then the 'customer satisfaction' would be the result/outcome/dependent variable.
However you could have had a study in which 'customer satisfaction' was the cause/independently variable, and 'likelihood of repeat business' were the result/outcome/dependent variable.
You must distinguish between CAUSE and EFFECT. Cause is the independent variable that creates the Effect observed.
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∙ 9y ago
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How do you identify dependent and independent variables in research on corporate social responsibility and how it affects a firms reputation employee commitment and retention and customer satisfaction?
When you do an experiment the variable you control is the independent variable, and the variable you measure is the dependent variable. The independent variable is controlled by the experimenter; the dependent variable is measured. In this case, corporate social responsibility is the independent variable, and the others are dependent variables.
What is the independent variable and dependent variable in the festinger and carlsmith experiment?
independent is the money depdendent is the satisfaction
What causes change in a dependent variable?
The dependent variable is dependent on the independent variable, so when the independent variable changes, so does the dependent variable.
Is price is independent variable or dependent variable?
dependent variable
What is a dependent variable is?
is dependent on the independent variable
Is the dependent variable the results?
Yes, the dependent variable is the variable which is measured.
Which variable is independent and which variable is dependent?
and independent variable is bigger than a dependent variable
What is independent a dependent variables?
The independent variable is the variable that is altered by the scientist, and the dependent variable's value is dependent on the value of the independent variable.
How do you control the dependent variable?
Technically you can't control the dependent variable. However, by controlling and monitoring the Independent variable, (the variable which determines the dependent variable) you could lead the dependent variable to produce favourable results.
Customer satisfaction is Hr or Marketing?
Customer satisfaction is part of marketing.
Can you give some challenges in customer satisfaction?
what are the challenges of customer satisfaction
customer satisfaction survey app?
customer satisfaction survey app
