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Tone in writing refers to the writer's attitude toward the reader and the subject of the message. The overall tone of a written message affects the reader just as one's tone of voice affects the listener in everyday exchanges.

Business writers should consider the tone of their message, whether they are writing a memo, letter, report, or any type of business document. Tone is present in all communication activities. Ultimately, the tone of a message is a reflection of the writer and it does affect how the reader will perceive the message.

Remember six simple suggestions:

  • Be confident.
  • Be courteous and sincere.
  • Use appropriate emphasis and subordination.
  • Use non-discriminatory language.
  • Stress the benefits for the reader.
  • Write at an appropriate level of difficulty.
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