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I've been working in HVAC for over 30 yrs, and I also teach HVAC. Emergency Heat is an option on most heat pump systems. Emergency heat is typically the "auxilliary" or "supplemental" heat source, such as electric heat strips in most systems. The supplemental heat (emergency heat) may be used indefinitely without causing any problem other than possibly to your budget when you pay the utility bill. Electric resistance heat usually costs about triple for the same amount of heat as the heat pump (compressor) will provide. Also, the supplemental is exactly that, supplemental, so it is rarely large enough to provide very much heat. It just supplements the primary source, which is the heat pump compressor. The 2 main purposes of the supplemental heat are for additional heat when 1: the system goes into the defrost cycle, and 2: when the weather is very cold. Regarding defrost: the heat pump will develop frost on the outdoor coil, and it periodically goes into a defrost cycle to melt the frost. This process makes the heat pump act as an air conditioner for a few minutes, so the supplemental heat tempers the air to lessen the effect of the cool draft inside the occupied space. Regarding the operation in colder weather: The colder it is outside, the less heat the system will provide, so at a certain temperature, the heat pump may not provide enough heat to provide comfort indoors, so the supplemental heat is used. This should all be set up for automatic operation through the controls circuitry. So, since this supplemental heat is there, if you have a problem with the compressor, most systems have the option to provide "emergency" heat, which just adds a small amount of heat to the occupied space. But you pay for it.

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Q: Rental property your tenant called and said the heat was not working you told her to cut the emergency heat on How long can you run this ememergency heat without causing damage to your unit?
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