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It will depend on what his spend will be. Good questions to ask are:

How many consultants will the agency dedicate to his company's travel needs?

Detailed cost breakdown - do they charge a transaction fee or a management fee?

How will they measure savings?

How can they guarantee savings?

How experienced are the consultants? If Rick's travel is mainly domestic, you don't need someone with 20 years of experience - experienced international consultants cost more.

What is their billing procedure?

Can they give 24 hours support to travelers in case something goes wrong?

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15y ago

What else can I help you with?