In an interview for a customer service executive you will be asked questions about your job history. Questions include your past jobs, strengths and weaknesses.
Technical support interview questions may be 'What development tools have you used?' They can also be, 'What languages have you programmed in?' or 'What source control tools have you used?'
Help desk interview questions will explore a number of key abilities. Help desk employees need more than basic technical know-how. They have to answer calls, listen and question effectively, interpret and solve problems, give technical support and keep track of problems and solutions. The help desk job is actually more about people and communication than technology. Expect interview questions that determine both your systems and product knowledge as well as your communication, people and problem-solving skills. A list of help desk interview questions is given at the website below. A typical help desk only deals with internal users and rarely, if ever, deals with phone technical support. They usually deal with escalations. What kind of questions would you be asked in an interview? This totally depends on what exactly you will be supporting. I would be prepared for mostly technical questions, maybe a few customer service, but know your hardware and troubleshooting.
diffrent between modem & swicht
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Online technical support is helpful by providing a person with the ability to get help through questions or remote access. They technical support could also be open 24 hours a day providing help at any time.
A technical support associate is an engineer who provides IT support to your business.
To contact technical support for Postalsoft questions relating to ACE, Presort, Label Studio, DataRight IQ, and Match/Consolidate, you can visit SAP's web site at http://service.sap.com and select the support portal. You will need your s-user login to log into the customer portal. Also, SAP has done a nice job at providing their customers a free walk through to make it easier to contact support for technical questions as well as YouTube videos. However, they do not have a direct phone number for contacting support since most companies are getting away from phone support. They do provide a phone number for non-technical support, but there are a number of places online that you can request information yourself.
Pre-sales technical support covers technical questions about a product before the person asking these questions has bought the product (hence 'pre-sales'). These inquiries are typically free of charge, and will typically help clarifying attributes or performance aspects of a product prior to making a purchase decision. Post-sales technical support deals with all matters arising when using a product or technology after it has been sold or licensed (post-sale). Post-sale technical support can be free, and often is fee-based, covering simple issues like, for example, the installation of a software on a PC, to active co-design.
Depends, - Technical support for WHAT precisely.
If you want to be free technical support please visit it-helpline.org
You can get technical support for business hardware from the manufacturer of the hardware. Alternatively, you may have someone on the job at your workplace that can provide the technical support.
Avalara ,Lacerte tax softwares comes with technical support.