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Pre-sales technical support covers technical questions about a product before the person asking these questions has bought the product (hence 'pre-sales'). These inquiries are typically free of charge, and will typically help clarifying attributes or performance aspects of a product prior to making a purchase decision.

Post-sales technical support deals with all matters arising when using a product or technology after it has been sold or licensed (post-sale). Post-sale technical support can be free, and often is fee-based, covering simple issues like, for example, the installation of a software on a PC, to active co-design.

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Related Questions

What is difference between presales and postsales?

A pre-sale is a sale that takes place before a big sales event. A post-sale is a sale that takes place after the big sale event.


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A technical support associate is an engineer who provides IT support to your business.


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Depends, - Technical support for WHAT precisely.


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You can get technical support for business hardware from the manufacturer of the hardware. Alternatively, you may have someone on the job at your workplace that can provide the technical support.


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If you want to be free technical support please visit it-helpline.org


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Avalara ,Lacerte tax softwares comes with technical support.


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Most freeware has no claim to any technical support but such support may be available on a volunteer basis from various discussion groups. There are also companies that sell technical support for some freeware In a similar fashion to commercial software.


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I is a tool which is used for smoothening circular or regular edges


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Online customer support can help one with technical support, giving refunds, and helping with other technical issues.


Is technical support included with the warranty or will I be charged?

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