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This indicates either you have an active ground fault or the GFCI is bad. To check this out turn off power at breaker and remove GFCI outlet from wall box. Determine if it is powering other non-GFCI outlets. (It will have both input and output wires. If there are output wires remove them and check the outlet again with power and see if it resets. If it does you have a ground fault down the line somewhere. If it still doesn't work you likely have a bad GFCI.

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Q: The GFCI outlet's reset button does not pop out when the test button is pressed it is already out and when I try to press it in it will not catch although it does have power?
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