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Try the following steps and check if it fixes the problem after each step: 1) Unplug the power from rear of printer, then press & hold the power key for at least 30 seconds, then release the key & plug in the power cable back. 2) Unplug the power cord from rear of printer. Press and hold the # and 3 keys together and while holding them plug the power cord back in. 3) Unplug the power cord from the rear of printer. Press and hold the # and 6 keys together and while holding them plug the power cord back in.

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