Unlike organizations that sell tangible products such as cars, stationery, or food brands, the airlines sell elite experience to their customers. The experience that they provide to the customers is intangible as well as invisible.
Airline marketing is a process of matching the demands of present, potential and future passenger with the supply offerings of an aircraft
There are several marketing values that airline companies have selected. They include creating customer value, profit, and the greater good.
There are several marketing values that airline companies have selected. They include creating customer value, profit, and the greater good.
characteristics of domestic market
marketing and sales
heterogenicityinseparabilityperishabilityintangibility
GSA = General Sales Agent. An airline GSA is a third party - usually a travel agent - that provides marketing and sales services to an airline under the airline's brand, usually in countries where the airline does not have service to (or has very limited service to). The GSA brings a local infrastructure, market knowledge and sales processes and is able to provide sales and marketing assistance to an airline without the airline having to incur the expense to build up their own staff in the country. Consider a GSA outsourced sales & marketing assistance.
Some characteristics of modern marketing include the notion that marketing is not simply a science, but an art, and the idea that exchange is vital to effective marketing. Another characteristic of modern marketing is the idea that marketing is an on ongoing, continuous process.
Stephen Shaw has written: 'Airline Marketing and Management'
As such, marketing including an airline advertising strategy, social media, and other programs can make the difference between gaining customers or losing out to other airlines. To attract the most customers and generate buzz, airlines must remain enticing and competitive.
A $20 OFF coupon on the next flight can bring you more sales than any other marketing techniques. So, the airline should be committed to retaining their customers. For example, American Airlines provides discounts, coupons, loyalty programs, and American Airlines promo codes to their existing customers.
Green marketing refers to marketing a produce or service based on its positive environmental characteristics. Green marketing is used to target the environmentally conscious customer.