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Workforce management (WFM) is a critical business process focused on optimizing the scheduling, deployment, and performance of employees to meet organizational goals efficiently. By balancing workforce supply with business demand, workforce management ensures that the right number of employees with the right skills are available at the right time.

1. Staff Scheduling

  • Creates efficient employee schedules based on business needs.
  • Accounts for factors like peak hours, labor laws, and employee preferences.

2. Time and Attendance Tracking

  • Monitors employee work hours, absenteeism, and overtime.
  • Ensures accurate payroll processing through reliable time data.

3. Forecasting and Planning

  • Predicts workforce needs using historical data and analytics.
  • Plans for seasonal demands, project spikes, or long-term growth.

4. Task Allocation

  • Assigns tasks based on employee skills and availability.
  • Balances workloads to ensure operational efficiency.

5. Compliance Management

  • Ensures adherence to labor laws, company policies, and union agreements.
  • Reduces legal risks by maintaining accurate records and fair practices.
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mconsidine70

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9mo ago

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