What is BPO?

Answer 1

Hiring a third-party company to manage particular business operations or tasks that are not part of a company's core functions is known as business process outsourcing, or BPO. Customer service, data entry, accounting, payroll, human resources, IT support, and more are examples of these duties.

BPO's primary objectives are to increase productivity, cut expenses, and free up resources for the company to concentrate on its core competencies. BPO falls into the following categories:

Front-office BPO: services that interact with customers

Internal operations like billing, finance, and administration are referred to as back-office BPO.

Knowledge process outsourcing, or KPO, includes specialized work like data analysis, legal services, and research.

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Answer 2

BPO stands for Business Process Outsourcing. It refers to the practice of contracting specific business tasks or processes to a third-party service provider, typically located in Another Country where labor costs are lower. Companies often outsource tasks such as customer support, technical support, accounting, data entry, and other operational functions to BPO providers to reduce costs, improve efficiency, and focus on their core business activities.