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Step 1: call the hotel and ask why it wasn't returned.

If you are not satisfied with the answer they provide call the bank (or the card issuer) and dispute the charge. The bank will query the hotel and ask them to show cause. If they cannot show cause the money will be refunded. If they can, you're pretty well screwed unless you used an Amex card.

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The hotel check in and check out procedures can vary from hotel to hotel. Many hotels require a deposit or credit card hold for security when checking in. There is also usually a specific check out time where the deposit is usually returned upon leaving.


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A hotel typically holds a security deposit for the duration of your stay and may release it shortly after check-out, usually within 3 to 7 business days, depending on the hotel's policy and your bank's processing times. The amount is often pre-authorized on your credit card, meaning the funds are reserved but not charged unless there are damages or unpaid charges. Always check with the hotel for their specific policies regarding security deposits.


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