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· Trust in people. Assume they will work to implement organizational goals if given a chance.

· ■ Invest in people. View people as the organization's most important resource, which, if cultivated, will yield positive returns.

· ■ Recognize accomplishments. Symbolic rewards are extremely important. Show people that they are valued.

· ■ Decentralize decision making. Put responsibility for making decisions where the information is and as close to the customer as possible.

· ■ View work as a cooperative effort. Model and reinforce the idea that by working together, people accomplish more.39

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Arden Smith

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2y ago

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· Trust in people. Assume they will work to implement organizational goals if given a chance.· ■ Invest in people. View people as the organization's most important resource, which, if cultivated, will yield positive returns.· ■ Recognize accomplishments. Symbolic rewards are extremely important. Show people that they are valued.· ■ Decentralize decision making. Put responsibility for making decisions where the information is and as close to the customer as possible.· ■ View work as a cooperative effort. Model and reinforce the idea that by working together, people accomplish more.39


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