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It marks a call as met service level settings. i.e. if you state 80% of your calls will be answered within 20 seconds and a call is answered in 10 seconds that call would have met the service level, if the next call is answered within 40 seconds that call would have failed the service level.
Also is a call comes in and the person hangs up the call within 18 seconds, that call too would have met the service level
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∙ 12y ago
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