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Where senior management bonus middle management to save costs by simply reducing headcount, without business process re-organisationor re-engineering and headcount rationalisation decisions are made purely to meet targets and without considerations of the knock on effect to the smooth running of the business or the end customer relationship or quality of ongoing customer satisfaction/service.

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Q: What are some example of rewards system that encourage the wrong kinds of behaviours?
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What is the theory of x and y?

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