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What are the Challenges in IT Service Asset and Configuration Management?

Updated: 8/20/2019
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Anandvijayakumar

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12y ago

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Service Asset and Configuration Management can be one of the most difficult disciplines to introduce. Although it underpins virtually every aspect of Service Management, it is perceived as having little direct value itself. The following challenges are very common:

• Persuading technical support staff of the value of SACM because they may see it as a hindrance.

• Funding of SACM, because it is not visible to the business.

• Over-engineering and collecting too much data: getting the balance between what can be recorded and what needs to be.

• The CMS can become out of date as CIs are moved or changes are made. An out-of-date CMS is actually very dangerous since incorrect decisions can be made on the basis of the information.

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