What are the different ethics in hospitality industry?

Answer 1

If you are meaning the different type of ethical requirements, principles and virtues that hospitality staff must abide by at all times, I would answer as follows:

(you will see quite familiar links with all of these points)

RESPECT - for all others, critical for building relations with not only clients, but also with the team so that there is a positive rapport amongst all staff. It is critical to understand and appreciate the needs of clients so that you can ensure satisfaction. When dealing with other staff you should attempt to work together to ease the workload burden whenever possible.

HONESTY - Answers and promises that you provide guests must be accurate and true, as with other team members. NEVER make promises that can't be kept and be sure to do what you say when making plans and you will always be considered as TRUSTWORTHY.

KINDNESS - You should not be considering hospitality as a career if you have any issues with going out of your way to ensure that you have made someone else feel like they are special, even if you are inconvenienced. Remember, it's just as important to make it happen in general life as well.

INTEGRITY - NEVER be dishonest, rude, offensive or ignorant to either guests or other staff and NEVER break your promises. Follow through on your decisions but view all options and listen carefully when required.

SINCERITY - your actions should match you words at all times. In particular, always be willing to admit when you don't know the answer to questions or are unfamiliar with things. If you seek to find the right answer or correct method it will avoid conflict with clients reduce chance of mistakes, as with INTEGRITY.

GENEROSITY - don't be afraid to offer the extras when you can, especially when it is possible and commercially viable and, in particular, avoid the pitfall of greed as it will be seen as a sign of ignorance and disrespect. Consider reducing your profits slightly in order to build respect and you will build a return client base that appreciates your efforts to ensure a good time when they visit. This can easily be done by providing upgrades when possible or can be as simple a providing regular clients a free coffee.

TRUSTWORTHY - quite simply, don't let others down, be sure that you are honest in your dealings with clients and staff and always finish the tasks you are assigned. Upon completion of tasks, always follow up to ensure satisfaction with the product or service you have provided. Managers need to have confidence that you will be able to complete your assigned duties and responsibilities, as with INTEGRITY & SINCERITY

LOYALTY - whether you are dealing with regular clients or staff, you must be true yourself and the business by always providing the expected level of service, but it is even better if you always attempt to exceed the expectations of others, as with TRUSTWORTHY

EAGERNESS & ENTHUSIASM - appreciation of client needs and an energy displayed in your desire to please clients is vital, just as it is when seeking to help your team members. You should be aiming to complete your duties without complaint, so that you foster the RESPECT & LOYALTY of others.

FAIRNESS - this is particularly important when dealing with problem situations with clients and very important if you supervise staff and need to resolve issues of conflict. Always listen to any varying points of view and be sure to reach the most amicable resolution to any issues.

ENDURANCE - you will be working long hours in hospitality, particularly in peak seasons, working weekends and public holidays when most of your friends have time off, while being asked to back up late finishes with early starts, most of the time will be spent on your feet and you will be on tight deadlines. With this in mind, you better be fit and healthy and ready to work hard to be successful.

TENACITY - with all the demands of guests and management, deadlines to be met, pressures of peak service periods and long hours working under intense pressure, you best be ready to endure the stresses so you can serve and attend to the needs of clients and other staff. Even if you are unable to achieve the desired outcomes, your efforts will always be appreciated and others will have RESPECT for your INTEGRITY, as with EAGERNESS & ENTHUSIASM.

EXCELLENCE - the service and products that you provide to clients must be of the best possible standard at all times. It is essential that you have pride in the work that you do and attempt to always provide the same standard that you would expect, or even better, make it exceptional to ensure complete satisfaction. You should be aiming to ensure that any tasks that you perform for others meeting these same standards of performance.

Dave Lang

Harmony Industry Services

dave@harmonyis.com.au