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call center agents are secrets agents under a secret organisation if i say anymore i would have to kill you
to enhance my skills and to experience being a call center agent
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Call center agents have to keep a positive attitude and maintain focus in a competitive atmosphere.
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Call Center agents initiate calls to customers and prospective ones. The role they play is mostly towards marketing and research work. Some on the other hand are for customers helping clients with technical support.
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The difference is that a call center agents talk to agents that work in one of the store locations, wherever the stores may be located, and the customer service representative talks to the customer, talk about their accounts,and other information.
The purpose of using IVR at a call center is to rate the speed of the incoming call. The rate of speed of the incoming call would indicate to the team leader when to hire more employees to keep up with the call volume. The IVR is often used interchangeably with the call center queue which is simply the number of calls waiting to get answered by the call center agents.
Call agents are usually very friendly and polite. In addition, call agents almost always speak clearly, as it is imperative that the customer can understand them.
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