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I work as a doorman at a 4 star 4 diamond hotel. My role is to be the gateway between the city and the hotel and between the hotel and the city.
Upon arrival, the doorman greets guests, builds rapport with them and learns the reason for their visit in a friendly and charming manner. He then assists them with luggage and introduces them to the front desk for their check in and to a bellman to assist them to their room. He then shares anything special about the guests purpose for visiting with the concierge so that a personalized touch can be added to their stay.
During the guest's stay, the doorman arranges transportation around the city via taxi or courtesy shuttle, gives directions to specific points of interest, restaurants, or recommends things to do in the city. During this interaction he will often take the opportunity to ensure that the guest's visit is going well and that any issues are being resolved.
Upon departure the doorman assists in the loading of luggage into the guest's vehicle or taxi, thanks them for their visit and invites them to come back again.
During extremely busy times the doorman will not be able to offer all of this service to each guest and his role is often assisted by the valet's and/or bellstaff.
Wiki User
∙ 12y ago
Wiki User
∙ 11y agoto hold the door and open the guests are coming in the hotel.
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