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OMC has eight generic steps which grouped in three phases:--
Phase 1. Presales Interaction:
- Customer inquiry and order planning and generation.
- Cost estimation and pricing of product.
Phase 2. Product service production and delivery:
- Order receipt and entry.
- Order Selection and Prioritization.
- Order Scheduling.
- Order fulfillment and delivery.
Phase 3. Post Sales Interaction:
- Order billing and account/payment management.
- Customer service and support.
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