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What are the key factors affecting the design of products or services and possible benefits to be gained from good design?
Wiki User
∙ 11y ago
Factors affecting service design:
Divergence:
Deviation from standard procedures and systems set up for service implementation.
service provider need to customize his offering to meet customer expectation.
E.g.: Veg-Non Veg, Halal Food.
Complexity:
Complexity of service production process has to be considered.
Can be reduced by specialising in certain steps.
E.g.: Take away outlets.
Customer Participation and Interaction:
Identify requirements of customer's interaction with the staff.
Wherever interaction is more, design has to be customer friendly and according to the status of the customer.
E.g.: Banking (Premium / Normal Customers)
Wiki User
∙ 11y ago
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