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The responsibilities of a quality analyst in BPO are

1.To audit the number of calls given by the client on a daily basis

2.Record feedback and To let the Customer service rep know about his/hers areas of improvements.

3.Bring in necessary changes to the process and constant updation of call center core process

4.To check whether the CSR has incorporated Knowledge and competence and the customer was able to comprehend to what the CSR was talking about

5.Attend call calibrations

6To check if the CSR has used the right telephonee etiquettes,And followed appropriate hold procedures and has a given a proper resoltion for the customers request.

Go4Customer is one of the top most BPO in India

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6y ago
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9y ago

As a quality analyst, you will be ensuring the products and services being offered by business are high in quality. You will need to pay close attention to details, and you will need to be accurate in your findings.

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11y ago

HI I want to apply for quality in BPO

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Q: Responsibilities of a quality analyst in bpo?
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