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. Broad Dimensions of Service Quality:
n Reliability - perform promised service dependably and accurately
n Responsiveness - willingness/readiness to provide prompt service
n Competence - possess knowledge and skill to perform the service
n Access - approachability and ease of contact of service personnel
n Courtesy - politeness, consideration, and friendliness of service personnel
n Communication - keeping customers informed; listening to customers
n Credibility - trustworthy, believable, honest
n Security - freedom from danger, risk, or doubt
n Understanding/knowing customer - knowing customer's needs
n Tangibles - physical evidence of service
What else can I help you with?
What are factors affecting dimension of quality control?
factors that affect dimension of quality
What is the spiritual dimension?
The spiritual dimension, its importance to patients' health, well-being and quality of life and its implications for nursing.
What are the three dimensions of information quality?
The three dimensions of information quality are time, content and form. The time dimension describes the time period that the information deals with and the frequency at which the information is received. The content dimension describes the scope and contents of the information, and the form dimension describes how the information is presented to the recipient.
Which of the determinants of service quality involves having the customer's best interests at heart?
The determinant of service quality that involves having the customer's best interests at heart is "Empathy." This dimension emphasizes the importance of providing personalized attention, understanding customer needs, and showing genuine care for their experiences. By demonstrating empathy, service providers can build trust and foster stronger relationships with customers, ultimately enhancing their overall satisfaction.
Difference between product quality and service quality?
Product quality is the way a product performs. While service quality is how well an experience was when shopping for, buying, using a product or service.
What does the term Quality of Service refer to?
The Quality of Service can refer to many things. One thing that the Quality of Service can refer to is the amount of respect a person is getting. When this respect level is high, the Quality of Service is high as well.
What is the differences between product quality and service quality?
one is quality of the service and the other is quality of the product. Product quality usually includes features, performance, defects etc. Service quality includes delivery time, knowledge of delivery personnel etc.
Describe a situation in which you have improved the quality of customer service at your business?
Describe a situation in which you have improved the quality of customer service at your business? quality customer service and cost challenges
What is the operational dimension of marketing?
The operational dimension of marketing includes the building of the promotion and operational communications campaign. Other activities include customer service, distribution, and merchandising.
Where can I go to find quality phone service?
You can find quality phone service at Verizon or AT&T.
Define Service quality?
service quality is the customer expectation from the product or services and actual performance of the the services
What is the price of a container of salt?
This dependents on the type and quality of salt, country, store, dimension of the box etc.
