Strengths and weaknesses can be broken down into 2 areas, skills levels and knowledge levels.
Skills can be measured with ; Call monitoring, on the job observation, team contributions, call metrics, controlled testing; trainer feedback
Knowledge can be measured with ; The same as above with perhaps more emphasis on training results and post training testing.
Both skills and knowledge measurement will provide you with real time analysis and ACTUAL skills and knowledge. aptitude and psychometric testing will provide evidence of likely behaviors, a rather vaguer measurement of assessing current strengths and is more likely to be used at recruitment level.
my weakness is that i easily get mad and my strenght is just my self.. that would be all.
Following are some disadvantages of an outsourced call center: • Lack of business understanding • Language constraints • Confidentiality issues • Eliminating jobs
what are the qualification of a call center agent
What do you think makes you a good call center agent? What has been the most challenging part of being a call center agent for you?
can i have the conversation between agent and customer in call center
to enhance my skills and to experience being a call center agent
A call center call would start of with the call center agent introducing themselves and asking how they could help. The customer will state the question or complaint and the call center agent will come up with a solution or answer their question.
The cast of The Call Center - 2009 includes: Sunita Deshpande as Call Center Agent Deepti Gupta as Tina Sanjiv Jhaveri as Bobby Dean Nina Mehta as Call Center Agent Aalap Patel as Call Center Agent Debargo Sanyal as Raj
A call center agent is the individual who handles incoming or outgoing client calls for a corporate. A call center specialist might handle account inquiries, customer grievances or support concerns.
Call Center Executive
nurse deals with patient while call center agent deals with customer so they are interrelated.
for me call center agent is about dealing with people and how to help them with their problem or issues or to provide them the best services that your company has to offer to begin with,and as call center agent its your job to provide them in their needs and to help them in the best way that you can with courtesy and proper manners